Banco Azteca
Measuring queues and time spent at Banco Azteca branches
- SolutionMeasurement of queues and permanence
- SectorBuildings and Exhibition Centres
- ClientBanco Azteca
Control of queues and permanence
The purpose of the bank was to obtain accurate data on several areas such as: arrival, number of people at the queue, waiting times, dropout rates, overflowing and transaction times at checkouts; and use this information to properly utilize their resources to improve their customer service.
Advantages and Benefits
Determine the branches with the highest traffic.
Improve customer service
Adequately redistribute the spaces
Adjust resources to the needs in real time
Integration with business data
“We knew the complexity and high level of accuracy required in the validation criteria. Dinycon completely exceeded the expectations.”,
José Juan Flores Martínez - Gerente de Caja Humana